Perceivable
We work to present product content, instructions, imagery, labels, pricing, and account information in formats customers can perceive in different ways.
Inclusive personal care and wellness shopping
Accessibility Statement
BloomCare is committed to creating a welcoming digital shopping experience for people of all abilities. We are working to make information about personal care, hygiene, recovery, health monitoring, wellness, and home-care products easier to perceive, understand, navigate, and use.
Our accessibility commitment
Access should feel clear and respectful
We aim to provide an online experience that supports customers with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Operable
We aim to support keyboard use, visible focus, predictable controls, readable links, and enough time to review important shopping information.
Understandable
We use clear language, consistent navigation, useful field labels, helpful error messages, and straightforward personal-care product descriptions.
Robust
We seek compatibility with current browsers, assistive technologies, responsive devices, semantic HTML, and recognized accessibility practices.
Standards and goals
We aim for WCAG 2.2 Level AA
BloomCare uses the Web Content Accessibility Guidelines as a reference for improving the accessibility of our website. Our goal is to align with WCAG 2.2 Level AA where reasonably possible while continuing to review new content, product information, storefront features, and customer-service tools.
- 1We treat accessibility as an ongoing process rather than a one-time project or absolute guarantee.
- 2We review new sections, product pages, forms, buttons, navigation, images, and promotional content for accessibility concerns.
- 3We work to correct barriers that prevent customers from browsing, understanding products, completing checkout, or receiving support.
- 4This statement describes our goals and efforts; it is not a certification that every page or third-party feature is fully conformant.
Accessibility features
Designed for flexible browsing
We work to make product exploration, account use, checkout, and support more accessible across personal care and health categories.
Keyboard-friendly use
Interactive elements should be reachable and operable by keyboard, with a logical order and visible focus where supported by the storefront.
Readable information
We aim for meaningful headings, concise labels, understandable product descriptions, helpful instructions, and content that remains readable when enlarged.
Alternative text
Meaningful product and lifestyle images should include descriptive text when the image communicates information needed to understand the page.
Contrast and clarity
We use high-contrast text, clear borders, recognizable controls, restrained animation, and spacing intended to reduce visual confusion.
Labels and feedback
Forms should provide labels, instructions, required-field identification, understandable errors, and a clear path for correcting information.
Multiple screen sizes
We aim to support desktops, tablets, mobile devices, zoom, text enlargement, portrait orientation, and different input methods without unnecessary loss of content.
Assistive technology
Compatibility remains an active priority
Accessibility can depend on the combination of the website, browser, operating system, device settings, and assistive technology. We aim to support commonly used current technologies and standards-based interactions.
- 1Screen readers and text-to-speech tools may use headings, labels, alternative text, landmarks, and semantic structure to interpret the website.
- 2Keyboard, switch-control, voice-control, touch, mouse, and mobile interactions should provide access to essential shopping functions where supported.
- 3Browser zoom, text enlargement, high-contrast preferences, reduced-motion settings, and device accessibility features may improve individual use.
- 4For the best experience, customers should use an updated browser and current assistive technology whenever possible.
Accessibility across BloomCare shopping
Our efforts cover essential customer journeys, including product discovery, compatibility information, ingredient or material details when provided, care instructions, pricing, promotions, cart use, checkout, account access, order information, returns, and customer support.
Personal Care Products
Clear access to hand care, bath care, deodorant, feminine care, face care, moisturizers, sun care, hair care, shaving, and oral-hygiene information.
Health and Recovery
Understandable content for first aid, daily monitoring, pain relief, sleep support, massage devices, supplements, and home wellness essentials.
Product Decisions
Readable titles, product descriptions, specifications, usage guidance, warnings, sizing, included components, and care information when available.
Checkout and Accounts
Clear controls, form labels, validation feedback, order summaries, payment steps, and account functions designed to support completion.
Orders and Returns
Accessible access to shipping information, delivery expectations, order assistance, eligible returns, exchanges, and refund guidance.
Human Assistance
Customers may request support when a website barrier prevents access to product details, an order step, a policy, or another important service.
Testing and improvement
We review and refine the experience
BloomCare works to identify accessibility barriers through ongoing review of content, navigation, forms, images, interactive controls, responsive behavior, and important shopping tasks.
- 1We consider automated checks useful for finding certain issues, but they cannot identify every accessibility barrier.
- 2Manual review is important for keyboard order, focus behavior, understandable content, zoom, responsive layouts, and assistive-technology use.
- 3Customer feedback helps us prioritize barriers that affect real product research, checkout, order management, and support.
- 4We may update this statement as the website, applicable guidance, technology, and our accessibility practices develop.
When reporting a barrier, please include the page, product, feature, device, browser, assistive technology, and task you were attempting. This helps us investigate more effectively.
Known limitations
Some barriers may still remain
Despite our efforts, portions of the website may not yet work equally well for every customer, device, browser, or assistive-technology combination. We welcome reports of specific problems.
- 1Some older content, uploaded media, product documents, or complex visual information may require further accessibility improvements.
- 2Third-party services used for payments, reviews, chat, tracking, embedded media, or other functions may have accessibility limitations outside our direct control.
- 3Product information may originate from external sources and may require correction, clarification, or an accessible alternative.
- 4When a barrier is reported, we aim to review the issue and provide available information or assistance through a reasonable alternative method.
Accessibility questions
Common accessibility answers
These answers explain our accessibility goal, reporting process, alternative assistance, third-party services, and statement updates.
Is every part of BloomCare fully accessible?
Accessibility is an ongoing effort, and we do not claim that every page, feature, document, or third-party service is fully conformant in every technology combination. Our goal is to identify and reduce barriers over time.
Which accessibility standard guides BloomCare?
We use WCAG 2.2 Level AA as a reference goal for improving website accessibility where reasonably possible. We also consider customer feedback, assistive-technology use, responsive design, and recognized accessibility practices.
Can I request product information in another format?
You may request assistance when a barrier prevents access to product descriptions, usage guidance, specifications, policies, order information, or another essential service. Available alternatives depend on the content and request.
What information should I include when reporting a problem?
Please identify the page or product, describe the problem and task, and include the device, browser, operating system, assistive technology, and preferred way to receive a response when relevant.
How are third-party accessibility issues handled?
We may not control every third-party service, but we can review reported barriers, communicate with relevant providers when appropriate, and explore an alternative way to provide essential information or support.
How often is this statement updated?
We may revise this statement when our website, services, accessibility practices, applicable guidance, or known limitations change. The latest update date appears near the top of this page.
Feedback and assistance
Tell us about an accessibility barrier
BloomCare provides 24/7 customer support. Please describe the page, product, content, or feature involved; what you were attempting to do; the barrier you experienced; and any device, browser, or assistive technology details that may help us review the issue. We aim to acknowledge accessibility feedback and work toward a useful response or alternative where reasonably possible.
Support Email: support@bloomcare.lol
Support Phone: +1 (808) 755-8761